Need to Process a Refund on an order?
Let’s take a look at how!
Navigating to Orders
Navigate to More > All Payments using the side-navigation menu within the Admin Dashboard.
On this page, you’ll find the table containing your order details and statuses.
Locate an order with the Search functionality or use the filter options on the table.
Once you’ve located the order you wish to refund. Simply click on the Order Number e.g. #13294 to open up the order details.
Note: Only orders that have been set as Complete and the full payment has been received can be Refunded.
On this page, scroll down to the “Product” details billing information. Click the “Edit” button to open the product details.
If the order has been paid in full the option to “Refund” will be visible. If the order has not been paid you won’t see an option to “Refund” a payment.
Click “Refund” enter the Refund Amount and Reason for Refund (optional), then click the “Refund Manually” button.
Don’t forget to “Update” your changes.
And that’s a wrap!