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Refund Membership Payment

Need to Process a Refund for a membership plan?

Let’s take a look at how!

 

Navigating to Orders

Navigate to More > All Payments using the side-navigation menu within the Admin Dashboard.

On this page, you’ll find the table containing all orders processed through your app.

Locate an order with the Search functionality or use the filter options on the table.

Support Docs - Refund Membership - Step 1

 

Once you’ve located the membership order you wish to refund. Simply click on the Order Number e.g. #13294 to open up the order details.

Note: Only orders that have been set as Complete and the full payment has been received can be Refunded.

Support Docs - Refund Membership - Step 2

 

On this page scroll down to the “Product” details billing information. Click the “Edit” button to open the product details.

Support Docs - Refund Membership - Step 3

 

If the order has been paid in full the option to “Refund” will be visible. If the order has not been paid you won’t see an option to “Refund” a payment.

Support Docs - Refund Membership - Step 4

 

Click “Refund” enter the Refund Amount and Reason for Refund (optional), then click the “Refund Manually” button.

Support Docs - Refund Membership - Step 5

 

Don’t forget to “Update” your changes.

Support Docs - Refund Membership - Step 6

 

And that’s a wrap!

 

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