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Absent Member Emails

Come back, please!  Don’t lose touch with your members and send reminder emails to your inactive members once they’ve been MIA for a number of days.

Let’s take a look at where to go to add these settings!


Navigating to Absent Member Emails

Navigate to Settings using the side-navigation menu within the Admin Dashboard.

On this page, you’ll find the link to Absent Member Emails.

Set the number of days to wait before sending an inactive user a reminder email. Give the email a Subject and Message.

Note: To disable this feature simply set the inactive days to an unrealistic number of days              (example: 1400000000).

Support Docs - Inactive Email - Step 1


Update the Background Colour of the email by using the colour selector. Don’t forget to “Send a Sample Email” to ensure the template structure and tags are displaying as expected.

Be sure to “Save Changes“.

Support Docs - Inactive Email - Step 2


And that’s it! In this article, we covered configuring notification emails for inactive members.


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